Privacy Policy

Last updated: May 2026

Solomia Carpets ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit solomia-carpets.co.uk.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, delivery address, phone number and payment details when you place an order or create an account. We also automatically collect technical data such as your IP address, browser type and pages visited.

2. How We Use Your Information

We use your information to process and deliver your orders, send order confirmations and updates, respond to your enquiries, improve our website and services, and send promotional emails if you have opted in.

3. Sharing Your Information

We do not sell your personal data. We share your information only with trusted third parties necessary to fulfil your order, including payment processors (Stripe) and delivery partners (DHL, Royal Mail, Evri, InPost). All third parties are required to protect your data in accordance with UK GDPR.

4. Payment Security

All payments are processed securely through Stripe. We do not store your card details on our servers.

5. Cookies

We use cookies to improve your browsing experience, analyse website traffic and personalise content. You can manage your cookie preferences through your browser settings.

6. Your Rights

Under UK GDPR you have the right to access, correct or delete your personal data, object to processing, and request data portability. To exercise your rights, contact us at solomia.carpet@gmail.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is retained for 7 years for tax purposes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: solomia.carpets@gmail.com Website: solomia-carpets.co.uk